Privacy Policy

Effective Date: June 3, 2026

1. Introduction: Carlos Warren & Son (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, schedule a service, or interact with us.
2. Information We Collect: We may collect the following types of information when you interact with our website or services:

• Personal Information: Name, service address, billing address, email address, and phone number.
• Service Information: Details about your HVAC system, service history, estimates, and customer preferences.
• Payment Information: Credit card numbers or payment details.
• Automatically Collected Data: IP addresses, browser types, device information, and browsing behavior on our website.

3. How We Use Your Information: We use the information we collect to:

• Schedule, dispatch, and perform HVAC maintenance, repairs, and installations.
• Provide customer support and respond to your inquiries.
• Send appointment reminders, service updates, estimates, and invoices.
• Communicate promotional offers, seasonal maintenance reminders, or company news (subject to your communication preferences).
• Improve our website functionality and customer service experience.

4. SMS/Text Messaging Privacy Policy: If you opt-in to receive text messages from us (for appointment reminders, technician dispatch alerts, or marketing), your mobile information is highly protected.

• No Third-Party Sharing for Marketing: We will never share, sell, or rent your mobile number or SMS consent data to third parties or affiliates for their own marketing or promotional purposes.
• Opting Out: You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us.

5. Sharing of Your Information: We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party software that operate under strict confidentiality agreements to help us run our business.
• Legal Obligations: When required by law, subpoena, or to protect the safety, property, or rights of Carlos Warren & Son, our employees, or our customers.

6. Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our website may not function properly without them.
7. Data Security: We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices

• Opt-Out: You can opt out of promotional emails by clicking the “unsubscribe” link at the bottom of our emails.
• Update Info: You may contact us at any time to update, correct, or request the deletion of your personal information.

9. Changes to This Privacy Policy: We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: