Effective Date: 3/12/2025

Carlos Warren & Son (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, email address, phone number, mailing address, and other contact details provided voluntarily.
    • Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and interactions on our website.
    • Cookies and Tracking Technologies: We use cookies to improve website functionality and user experience. You can adjust cookie settings in your browser.

  2. How We Use Your Information

    We use the information collected for the following purposes:

    • To provide and improve our services.
    • To communicate with you about inquiries or services.
    • To analyze website usage and improve user experience.
    • To comply with legal obligations.

  3. Opt-In Consent for Messaging

    Carlos Warren & Son will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide their phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.

  4. Data Security

    We do not sell, trade, or rent personal information. However, we may share information with:

    • Service Providers: Third-party vendors assisting in website functionality, customer service, or analytics.
    • Legal Compliance: When required by law, such as responding to legal processes or protecting our rights.

  5. Information Sharing and Disclosure

    We take reasonable measures to protect your personal information. However, no internet transmission is entirely secure. We encourage users to take their own precautions when sharing information online.

  6. Your Rights and Choices

    You may have the right to:

    • Request access to, update, or delete your personal information.
    • Opt out of marketing communications.
    • Adjust cookie preferences through your browser settings.

  7. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.

  8. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

  9. Contact Us

    For questions about this Privacy Policy, please contact us at: